The Friday Class

Things to Remember… Receiving a Phone Call

Posted on: August 5, 2008

o   Before taking the call, reduce the volume of your television/cd player/mp3 player/computer/laptop to show respect.

o   Listen patiently to the caller.

o   Avoid doing any other tasks while talking – the person on the other end can make out that you are preoccupied.

o   Do not give any personal information.

o   Ask the name of the caller and the person s/he wants to talk to.

o   Take down a message incase the concerned person is not available.

o   Do not interrupt the caller when he is talking.

o   End the call with a polite comment ‘It was nice talking to you’, ‘Take care’, etc.

The Friday Class article is published in Young Times.

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